IT Desktop Support Specialist

IT Support Desktop Specialist
Location: Philippines-Remote
Type: Full-Time Permanent
Salary: 50,000 to 60,000/mo net
Schedule: Monday through Friday from 8:00 AM to 5:00 PM CST. Hours may vary and include nights, weekends, and holidays.

About the role:
The Support Desk Specialist is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will provide phone support, remote troubleshooting, and administration.

Responsibilities:
▪ Provide technical support and remote help desk services to our clients, escalating when necessary.

▪ Review current systems and make technical/process recommendations for improving efficiency.

▪ Identify reoccurring issues in client’s environment and proactively provide recommendations to improve efficiency, performance, and reliability of client’s network.

▪ Maintain client documentation.

▪ Stay up to date with relevant state-of-the-art technology, equipment, and/or systems.

▪ Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry.

▪ Ability to perform in a call center environment.

▪ Supporting multiple companies with end user requests and third-party business applications.

▪ Efficiently communicate with technical and non-technical end users.

▪ Act in accordance with client policies and procedures as set forth in the Employee Handbook.

▪ Perform other related duties as assigned.

Qualifications:

▪ Bachelor’s degree and two years of relevant experience; or equivalent combination of education and experience.

▪ Current certifications to include any of the following: MCSA (Microsoft Certified Solutions Associate), CMNA, CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, N+ or Security+ preferred.

1. Solid understanding of the administration of network operating systems, applications, and services found in a client environment.

2. Proficiency with business collaboration tools such as MS Office applications.

3. Communication – Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization.

4. Commitment – See that tasks are completed from start to finish. Demonstrate thoroughness and commitment. Initiative – Must possess the ability to be a self-starter and take initiative. Work to identify and resolve problems in a timely manner, however if you can’t resolve it yourself, use resources to find someone who can.

5. Flexibility – Adapt to changes in the work environment. Change approach or method to best fit the situation.

6. Teamwork – Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others’ views and welcome feedback.

7. Time Management – Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines.